'Consumer fora can hear complaints against telecom companies' - District Consumer Redressal Commission
Consumer fora can hear complaints against telecom companies, a district consumer forum here has said, dismissing Vodafone India Ltd's plea opposing the complaint made against it by one of its subscribers. Vodafone in its application had relied on a Supreme Court ruling of 2009 and contended that section 7-B of the Indian Telegraph Act,1885 provides that a dispute between a telegraph authority and a service user can only be resolved through arbitration and consumer forums do not have the jurisdiction to hear such matters. The North East District Consumer Disputes Redressal Forum rejected the contention saying there is nothing in the apex court's verdict stating that the "immunity" is available to private service providers. The forum also relied on a 2010 judgement of the Delhi High Court which had said that private service providers or licencees do not fall under the category of telegraph authority. "On an in-depth perusal of the M Krishnan ju...