Skip to main content

Onus on consumers to protect bank passwords - Maharashtra state Consumer Redressal Commission


The Maharashtra State Consumer Disputes Redressal Commission on Wednesday dismissed a complaint filed by a man who alleged that his credit card had been fraudulently used to book air tickets worth Rs 32,000. "Since the transaction is effected by using the credit card and a secret password of the complainant, we do not find any deficiency in service on the part of the opponent (bank). In such cases, the complainant should have approached the cyber crime branch," the panel said.

On October 14, 2009, an amount of Rs 34,529 was debited from Balkatta Hegade's account. On inquiring with ICICI Bank Ltd, he was told his card was used to purchase air tickets from a travel and tour company. He contended he had not purchased the tickets and that his password was used. He stated that during the transaction, his signature was not taken on the voucher.

Hegade said the name, number and address on which the tickets were drawn were fraudulent. He issued a notice in April 2010 to the bank, requesting them to cancel the entry. As the bank did not respond favourably, Hegade filed a complaint in a district forum.

The bank contended that the transaction was done using a credit card and the password, which was known only to Hegade. The bank said that it had provided Hegade with the details of the transaction and had told Hegade to file an FIR, but he did not taken any action.

The forum dismissed Hegade's complaint, following which he filed an appeal in the state commission. The commission said Hegade had expected the bank to cancel the tickets and invalidate the online transaction. "The opponent (bank) does not have the powers to cancel the tickets and to invalidate the online transaction," the panel said.

Article referred:http://timesofindia.indiatimes.com/city/mumbai/Onus-on-consumers-to-protect-bank-passwords/articleshow/19641171.cms

Comments

Post a Comment

Most viewed this month

Michigan House Approves 'Right-to-Work' Bill

Amid raucous protests, the Republican-led Michigan House approved a contentious right-to-work bill on  Dec 11 limiting unions' strength in the state where the (Union for American Auto Workers)  UAW was born. The chamber passed a measure dealing with public-sector workers 58-51 as protesters shouted "shame on you" from the gallery and huge crowds of union backers massed in the state Capitol halls and on the grounds. Backers said a right-to-work law would bring more jobs to Michigan and give workers freedom. Critics said it would drive down wages and benefits. The right-to-work movement has been growing in the country since Wisconsin fought a similar battle with unions over two years ago. Michigan would become the 24th state to enact right-to-work provisions, and passage of the legislation would deal a stunning blow to the power of organized labor in the United States. Wisconsin Republicans in 2011 passed laws severely restricting the power of public s...
Post a Comment
Read more

Power to re-assess by AO and disclosure of material facts

In AVTEC Limited v. DCIT, the division of the Delhi High Court held that AO is bound to look at the litigation history of the assessee and cannot expect the assessee to inform him.  In the instant case, the Petitioner, engaged in the business of manufacturing and selling of automobiles, power trains and power shift transmissions along with their components, approached the High Court challenging the re-assessment order passed against them. For the year 2006-07, the Petitioner entered into a Business Transfer Agreement with Hindustan Motors Ltd, as per which, the Petitioner took over the business from HML.  While filing income tax return for the said year, the petitioner claimed the expenses incurred in respect of professional and legal charges for the purpose of taking over of the business from HML as capital expenses and claimed depreciation. Article referred: http://www.taxscan.in/assessing-officer-bound-look-litigation-history-assessee-delhi-hc-read-order/8087/
Post a Comment
Read more

The recovery of vehicles by the financier not an offence - SC

Special Leave Petition (Crl.) No. 8907  of 2009 Anup Sarmah (Petitioner) Vs Bhola Nath Sharma & Ors.(Respondents) The petitioner submitted that  respondents-financer had forcibly taken away the vehicle financed by them and  illegally deprived the petitioner from its lawful possession  and  thus,  committed  a crime. The complaint filed by the petitioner had been  entertained  by  the Judicial Magistrate (Ist Class), Gauhati (Assam) in Complaint Case  No.  608 of 2009, even directing the interim custody of the vehicle (Maruti  Zen)  be given to the petitioner vide order dated  17.3.2009.  The respondent on approaching the Guwahati High  Court against this order, the hon'ble court squashed the criminal  proceedings  pending   before  the  learned Magistrate. After hearing both sides, the Hon'ble Supreme Court decided on 30th...
7 comments
Read more