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Travel Agency to Pay Rs 3 lakh to consumer: Panel

The State Consumer Disputes Redressal Commission (SCDRC) upheld the order of the District Consumer Forum which directed an travel agency to pay a compensation of Rs 3.03 lakh to three bakers for ruining their plan to participate in an international conference held in Germany in 2009.

Dismissing the appeals from SOTC, a division of Kuoni Travel India Private Ltd, Chennai, a leading outbound tour operator in the country, the bench comprising its president Justice R. Regupathi, judicial member J. Jayaram and member P. Bakiyavathi held that there was no infirmity in the order.

K.S. Marimuthu and M. Naina Mohamed of Madurai and S. Thamilvannan of Srivilliputtur, all three members of the Tamil Nadu Bakery Federation and Chennai Bakery Association, planned to participate in the International Bakery Fair held in Germany in 2009. They approached SOTC, seeking tickets and paid an advance of Rs 71,000 each to the tour operator for the tour package.

However, their visas to Germany were rejected by the Consulate General, Federal Republic of Germany due to late submission of applications for visas by SOTC. As they were unable to board the flight to Germany, they sought a refund of the advance amount from the agency and filed a petition before the District Consumer Disputes Redressal Forum, Chennai (North).

The SOTC submitted that the Forum had no jurisdiction to entertain complaints. The district forum, in a common order dated March 21, 2013, held that there was a deficiency in the service on the part of SOTC and directed the agency to refund the advance amount of Rs 71,000 with interest of 9 per cent from September 2011.

The Forum also directed the company to pay a compensation of Rs 30,000 to each for causing mental agony and suffering. The SOTC filed the present petition, challenging this order of the district forum.

 Article referred: http://www.deccanchronicle.com/140903/nation-crime/article/pay-rs-3-lakh-consumer-panel

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