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Consumer Forum Orders Post Offices To Pay Rs 25K For Deficiency Of Service

The National Consumer Disputes Redressal Forum in POST MASTER GENERAL Vs MANOJ KUMAR has held the Post Master General in Chandigarh and Lodhi Road in New Delhi guilty of deficiency in service for failing to deliver the application forms of two law graduates to the Delhi High Court Registrar in time, leading to the applicants losing precious chance of participating in the Delhi Judicial Service Examination.

The state commission had held the post offices to be deficient in service as they failed to deliver the packets containing the application forms of the complainants for appearing in the Delhi Judicial Services Examination-2015, by or before 07.11.2015, the last date for submission of such applications.

The state commission had held, “As per contents of Citizen Charter issued by the Department of Posts, Ministry of Communications and Information Technology, Government of India, qua delivery of speed post, it is stated that from State Capital to State Capital speed post will reach within 1 to 4 days. In the present case, the packet was sent on 2.11.2015. As per norms fixed by the Department of Posts, it was supposed to reach Delhi on 5.11.2015. Even as per admission of the respondents/Ops, the packet was received at Delhi on 6.11.2015. However, the bag containing the packet was opened only on 7.11.2015.

Article referred: http://www.livelaw.in/speed-post-fails-consumer-forum-orders-post-offices-pay-rs-25k-2-law-graduates-missed-precious-chance-djse-2015-read-order/

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